TAB Assist

Our Commitment to Safer Gambling

Safer Gambling means betting for pleasure and entertainment and being fully aware of the associated risks. Gambling with TAB should be an enjoyable leisure activity and not seen as a way to earn an income.

TAB is committed to delivering wagering products and services in a way that prevents and minimises harm to our customers and their families and friends.

While an individual’s decision to gamble is a personal choice, it is our goal to give you information and resources so you can make informed decisions that can help to manage your gambling without causing harm to yourself or others.

Help is available for those who feel they may need assistance in managing their gambling or for others who may be adversely affected by gambling.

Mission Statement

Caring for our customers is at the heart of what we do.

That means acknowledging that while our wagering products and services are enjoyed by most of our customers as a form of entertainment, they can also negatively impact or harm our customers, the people that care for them and the community.

So, we’re raising the game and committing to a Player Safety Promise designed to prevent and minimise gambling-related harm and drive better outcomes for individuals and the community.

We promise to:

• Be Transparent and Raise Awareness
• Prevent and Minimise Harm
• Monitor and Provide a Safety Net
• Continue to Learn and Build on Evidence
• Contribute and Support the Community

How We Can Help

Governance

For most people gambling is fun and entertaining. For some, however, it can be difficult to manage and, as such, Tabcorp abides by the following Codes of Conduct/Practice and Gambling Policies to guide how we deliver our products and services.

NATIONAL - National Consumer Protection Framework for Online Wagering in Australia and the Interactive Gambling Act 2001

VIC - Tabcorp VIC Pty Ltd Safer Gambling Code of Conduct (“The Code”) and the Italian, Arabic, Chinese (traditional), Chinese (simplified), Turkish, Greek, Vietnamese and Spanish translated versions.

NSW - TAB Limited Safer Gambling Code of Conduct

ACT - ACT Gambling and Racing Control (Code of Practice) Regulation 2002

QLD – Responsible Gambling Code of Practice and the Responsible Gambling Resource Manual (TAB)

SA – Authorised Betting Operations Gambling Code of Practice

NT – Northern Territory Code of Practice for Responsible Gambling 2022 and the Northern Territory Code of Practice for Responsible Service of Online Gambling 2019

TAS – Tasmanian Liquor and Gaming Commission Responsible Gambling Code of Practice

QLD, SA, TAS and NT - TAB Responsible Gambling Policy

Safer Gambling questions or complaints can be lodged with Tabcorp directly:

• Via phone: Customer Support on 131 802
• Via email: safergambling@tabcorp.com.au
• In writing: SG Complaints, C/O Tabcorp GPO Box 4168 Sydney NSW 2001