TAB Assist

Our Commitment To Responsible Gambling

Responsible Gambling means betting for pleasure and entertainment and being fully aware of the associated risks. Gambling with TAB should be an enjoyable leisure activity and not seen as a way to earn an income.

While an individual’s decision to gamble is a personal choice, it is our goal to give you information and resources so you can make informed decisions that can help to manage your gambling without causing harm to yourself or others.

Help is available for those who feel they may need assistance in managing their gambling or for others who may be adversely affected by gambling.

Mission Statement

Tabcorp is committed to promoting the socially responsible use of its wagering services as a recreational and entertainment activity and to minimising the potential harm associated with problem gambling.

What's New

Welcome to our TAB Responsible Gambling website. Here you can find information to assist you in managing your account with links to all relevant tools and governing bodies. We hope you find this information easy to understand and the links to the tools and websites easy to use.

Gambling Harm Awareness Week / GambleAware Week

The week is designed to encourage community discussions about why gambling harm matters. Harm from gambling isn’t just about losing money. Gambling can affect self-esteem, relationships, physical and mental health, work performance and social life. It can harm not only the person who gambles but also family, friends, workplaces and communities.

TAB fully supports these community events and also has a number of tools that support responsible gambling through our TAB Tools - click here for more information.

This week is recognised across all States and Territories between July and November each year.  See below dates confirmed for the different states and territories:

QLD Gambling Harm Awareness Week will be held on 24 July 2023 - 30 July 2023.

GambleAware Week (NSW) will be held on 16 October 2023 - 22 October 2023.

VIC Gambling Harm Awareness Week will be held from 16 to 22 October 2023.

ACT Gambling Harm Awareness Week will be held on 16 October 2023 - 22 October 2023.

All other states and territories are yet to confirm their dates for the week.

National Consumer Protection Framework

The National Consumer Protection Framework for online wagering (National Framework) aims to reduce the harm of online wagering to Australian consumers. To achieve this, the National Framework provides – for the first time – strong, nationally consistent minimum protections for consumers of interactive wagering services licensed in Australia, in line with international best-practice.

Some of these protections are already in place such as prohibition of lines or credit, payday lenders, restrictions on inducements, account closure options, voluntary deposit limit options, activity statements (went live in November 2022), consistent gambling messaging (went live in March 2023), staff training and customer verification (reduced from 14 days to 3 days) and the National Self-Exclusion Register (BetStop) which will be implemented on 21 August 2023. More information around registering can be found on our TAB Support page.

The National Framework will be regularly reviewed, updated, and refined as part of its continuous improvement, to keep pace with best-practice and the changing gambling environment.

How We Can Help

Governance

For most people gambling is fun and entertaining. For some, however, it can be difficult to manage and, as such, Tabcorp abides by the following Responsible Codes of Conduct/Practice and Gambling Policies to guide how we deliver our products and services.

NATIONAL - National Consumer Protection Framework for Online Wagering in Australia and the Interactive Gambling Act 2001

VIC - Tabcorp VIC Pty Ltd Safer Gambling Code of Conduct (“The Code”) and Translated Version

NSW - TAB Limited Safer Gambling Code of Conduct

ACT - ACT Gambling and Racing Control (Code of Practice) Regulation 2002

QLD – Responsible Gambling Code of Practice and the Responsible Gambling Resource Manual (TAB)

SA – Authorised Betting Operations Gambling Code of Practice

NT – Northern Territory Code of Practice for Responsible Gambling 2022 and the Northern Territory Code of Practice for Responsible Service of Online Gambling 2019

TAS – Tasmanian Liquor and Gaming Commission Responsible Gambling Code of Practice

QLD, SA, TAS and NT - TAB Responsible Gambling Policy

Responsible Gambling questions or complaints can be lodged directly with your State or Territory Regulator or with Tabcorp directly:

• Via phone: Customer Service on 131 802
• Via email: RGWagering@tabcorp.com.au
• In writing: RG Complaints, c/o Customer Administration Team; Locked Bag 7000 GRANVILLE NSW 2142