TAB Support

Contents

Self-Exclusion / Barring TAB Agencies and Licensed Venue Exclusions ACT Self-Exclusion SA Barring QLD Self Exclusion TAS Self Exclusion NT Self Exclusions Getting Help and Support

Self-Exclusion / Barring

If you feel you are losing control of your gambling, you can immediately ban yourself (temporarily or permanently) from betting with us. Both online account exclusions as well as TAB Agency and Licensed Venue Exclusions are available – refer to the information below for the relevant State-based programs.

If gambling has become a problem for you, we encourage you to also consider seeking self-exclusion from any other betting agencies that you may have accounts with. If you require assistance in excluding from accounts Gambling Help are able to assist.

Online Account Exclusions / Barrings

At TAB we take our responsible gambling commitments seriously. If you have concerns with your gambling, then self-exclusion / barring may be an effective way to manage your gambling.

Account Self-Exclusions / Barrings can be initiated via our website, App or by calling 1800 646 132. Once your request is processed your account will be closed, funds withdrawn (following finalisation of any pending bets) and you will receive no further contact from us as soon as practicable.

Exclusions are intended to apply across all of your wagering accounts, meaning that if you self-exclude from one account, you should nominate all accounts for exclusion. We will endeavour to identify any other wagering accounts that you have and close them as an exclusion.

Where permitted, if you would like to be a customer again after the nominated exclusion / barring period has elapsed, you will be required to comply with the requirements as established in your residential jurisdiction and in accordance with TAB's requirements to seek gambling counselling. TAB reserves the right to decline any account re-opening requests of a previously self excluded / barred customer.

BetStop – The National Self-Exclusion Register™

BetStop - the National Self-Exclusion Register™ allows you to exclude yourself from all online wagering services in Australia for a minimum of 3 months up to a lifetime in one simple process.

If you self-exclude, online wagering service providers are required to close your betting accounts and must not:

let you place a bet
let you open a new account
send you marketing messages.

You can register on BetStop - the National Self-Exclusion Register™ by calling 1800 238 786 or by following this link https://betstop.gov.au.

NT Exclusion From A Sports Bookmaker or Betting Operator

Don’t have an account with us but want to self exclude / bar from having an account in the future? NT offers exclusion from any Sports Bookmaker or Betting Operator. If you would like to be excluded from a Sports Bookmaker or Betting Operator please complete the NT Self-Exclusion Notice.

Minimum Periods

NSW and VIC – 12 months. Reactivation Process is available after the nominated period has elapsed and includes requiring a letter of support from a recognised Counselling Service in NSW / VIC confirming assistance for gambling at counselling sessions.

SA – 3 months or specified barring period. Reactivation Process is available after the nominated period has elapsed.

QLD – 12 months (24 hour cooling off period applies). Reactivation Process is available after the nominated period has elapsed and includes requiring a letter of support from a recognised Counselling Service in QLD confirming assistance for gambling at counselling sessions.

TAS – 6 months. Reactivation Process available after the nominated period has elapsed and includes requiring a letter of support from a recognised Counselling Service in TAS confirming assistance for gambling at counselling sessions.

ACT – 6 months. Reactivation Process available after the nominated period has elapsed and includes requiring a letter of support from a recognised Counselling Service in ACT confirming assistance for gambling at counselling sessions.

NT – 12 months if nominated during the 72 hour cooling off period. If no period is nominated during the cooling off period the exclusion becomes permanent and an account can never be re-opened with us.

TAB Agencies and Licensed Venue Exclusions

New South Wales & Victoria Self-Exclusion

TAB’s TABCare Program allows you to voluntarily self-exclude yourself from betting at nominated TAB Agencies and participating Hotels and Clubs in Victoria and/or NSW.

You can self-exclude for a period of between 6 months to 24 months. Once your self-exclusion period is met, you will be provided with an option to extend your self-exclusion, or you will be able to return to betting in the nominated TAB Agencies and participating Hotels and Clubs.

Before you enrol

The TABCare Program allows you to self-exclude from betting at up to 15 TAB Agencies and/or 15 participating Hotels and Clubs in Victoria or NSW. We offer self-exclusion for periods of 6 months, 12 months, 18 months, and 24 months. Any TAB betting accounts in your name will be suspended for the duration of your Self-Exclusion. The onus is on you as the voluntary participant to enrol in the TABCare Program in good faith and ensure TAB is updated with any changes to your contact details.

Please refer to the TABCare Brochure for further information.

How to enrol

If you wish to participate in TABCare, complete the Request to Enrol in the TABCare Self-Exclusion Program and provide the following:

A copy of your photo identification (e.g. your driver's licence or passport)
1 current passport-sized photo (taken within the last 3 months)
List of TAB Agencies and/or Licensed Venues you wish to be excluded from

Submit the completed form and accompanying attachments via:

Email: TABCare@tabcorp.com.au
Post:
TABCare
c/o Customer Administration Team
Locked Bag 7000
GRANVILLE NSW 2142

After you enrol

You will be contacted by a TABCare representative to confirm your enrolment in the TABCare Program. Once confirmed, TAB will provide the nominated TAB Agencies and/or Hotels and Clubs with a copy of your photograph. This will allow venues to be aware of your self-exclusion and assist them in recognising you if you enter their venue.

During your self-exclusion you must not bet or attempt to bet in the TAB Agencies and/or Licensed Venues you nominated.

Expiry of Your TABCare Self-Exclusion

Before your exclusion ends you will be provided the option to extend your exclusion. If you have excluded for 12 months or more you will need to acknowledge your exclusion expiry, otherwise we will extend your self-exclusion period by 6 months and remind you again at the end of the extension of your exclusion period.

Need more assistance

For more information or assistance, please contact our TABCare Customer Support Staff on 1800 882 876 or download a copy of the TABCare Brochure.

Revoking Your NSW & Victorian Self-Exclusion

You are able to request to revoke your TABCare self-exclusion prior to your nominated self-exclusion period ending however you must seek assistance from a recognised NSW / VIC Gambling Counsellor who must produce a letter supporting your application to revoke your participation in the TABCare Retail Self-Exclusion Program.

If you wish to revoke your participation in TABCare, complete the Application to Revoke Participation in the TABCare Self-Exclusion Program and provide the following:

A letter of support from a recognised NSW / VIC Gambling Counsellor
Supporting statements from immediate family members/legal representatives that may assist Tabcorp in assessing your application

Submit the completed application and accompanying attachments via:

Email: TABCare@tabcorp.com.au
Post:
TABCare
c/o Customer Administration Team
Locked Bag 7000
GRANVILLE NSW 2142

ACT Self-Exclusion

You can self-exclude yourself from gambling at all ACT facilities including Clubs and Taverns and all ACT TAB facilities including Agencies, On-Course and online gambling facilities for any period between 6 months and 3 years. The exclusion will automatically expire at the end of the nominated period unless an application to revoke the exclusion is received prior to the expiration date. You must complete a Self-Exclusion from Gambling Deed, and lodge it with the ACT Gambling & Racing Commission. You can obtain assistance to complete your self-exclusion by:

Contacting the ACT Gambling Counselling and Support Service 1800 858 858 (24/7 service)
Speaking with a Gambling Contact Officer at any ACT gambling venue
Emailing us at GCOandresponsiblegambling@tabcorp.com.au

For more information refer to:

Revoking Your ACT Self Exclusion

A person can apply at any time to revoke their self-exclusion by completing an Application to Revoke Self-Exclusion and sending it to the ACT Gambling & Racing Commission. A person can also ask to revoke their self-exclusion by contacting a venue they are excluded from. There is a seven day “cooling off” period after the application is made before the revocation becomes effective.

For more information or assistance with completing this application please contact the ACT Gambling and Racing Commission on 02 6207 0359 or the ACT Gambling Counselling and Support Service on 1800 858 858.

SA Barring

You can bar yourself from retail gambling by asking any TAB facility staff member within an Agency or Licensed Venue. You will be asked to fill out the relevant Barring Order Form, provide photo identification and a photograph. If you would like to be barred from multiple venues, the venue can do this on your behalf.

You can also request to be barred from a TAB agency or Licensed Venue by contacting Consumer and Business Services SA directly. If you are worried about the gambling behaviour of someone you know, you can also initiate a third party barring.

The gambling helpline is also available 24 hours a day, 7 days a week on 1800 858 858.

For more information:

Phone: 131 882
Website: South Australian Problem Gambling website

Barring orders expire at the end of the nominated period. You can select to be barred for a minimum of 3 months up to an indefinite period.

QLD Self Exclusion

Venues are required to assist any person requesting a self-exclusion. Once in effect, self-exclusion remains in force for up to 5 years, but you have a cooling-off period of 24 hours.

You can ask Gambling Help Service to help you self-exclude from one or several venues without needing to physically enter a venue. This is known as remote self-exclusion / multi venue exclusion.

A nominated person at the venue (usually known as the customer liaison officer) will explain the exclusion process to you. They are required to provide you with the self-exclusion forms and the contact details of your local Gambling Help service.

For more information:

Visit the Queensland Government Responsible Gambling website.

Revoking Your QLD Self Exclusion

If you feel your situation has changed, you may lodge an application to revoke/cancel your exclusion with the gambling venue. An application may only be made one year from the day after the exclusion was issued.

TAS Self Exclusion

The Tasmanian Gambling Exclusion Scheme (TGES) provides the means for patrons to self exclude from venues. This is organised through a counsellor who, in addition to assisting with the self exclusion process, is able to help with gambling problems. These counsellors are listed under support services.

If you are worried about the gambling behaviour of someone you know, you can also initiate a third party barring.

For more information:

Visit the Gambling harm minimisation | Treasury and Finance Tasmania
Refer to the Tasmanian Gambling Exclusion Scheme Fact Sheet

Revoking Your TAS Self Exclusion

A self-exclusion lasts for a maximum of three years and may not be revoked within the first six months. After it has been in place for six months it may be revoked through a Gamblers Help counsellor.

NT Self Exclusions

You can apply to exclude yourself from gambling venues in the NT using the NT Gambling Care system. This system enables you to exclude yourself from multiple venues with one application.

To do this you need to speak with a counsellor or a community liaison officer at a gambling venue.

They will enter your details into an online system and print a self-exclusion deed for you to sign.

You can also apply in-person to exclude yourself from a specific venue. This process must be repeated for each individual venue you want to be excluded from. You will need to fill in a self-exclusion notice which is an agreement not to gamble at a venue.

For more information:

Visit the NT Self Exclusions website.

Revoking Your NT Self Exclusion

Self-exclusions can be for up to two years. After that, you can either choose to fill in another self-exclusion notice or end your agreement not to gamble.

Getting Help and Support

Sometimes we need support to help manage our gambling activity. We offer a referral to a range of independent Support Services which provide different contact methods together with free and confidential advice.

If you need support contact one of the below providers:

Responsible Gambling Deposit Limits Close Account TAB SG Code of Conduct SA Code of Practice ACT Code of Practice

WHAT ARE YOU REALLY GAMBLING WITH? For free and confidential support call 1800 858 858 or visit gamblinghelponline.org.au. Tabcorp’s gambling operations are governed by its Responsible Gambling Code of Conduct and for South Australian residents by the South Australian Responsible Gambling Code of Practice. Exclude yourself from all Australian online wagering services via www.betstop.gov.au, BetStop - the National Self-Exclusion Register(^TM)