TAB Tools
Contents
Online Account Management
Know How Much You Are Spending
Assess Gambling Behaviour and Harm
Online Account Management
Set some controls on your TAB account to keep your activity in balance. If you need assistance please contact our Customer Service Team on 131 802 or email us at support@tabcorp.com.au.
If you have multiple TAB accounts, some controls may only apply to the account to which you activated the relevant feature. Please check the details of each account control so you are sure of the impact.
Deposit Limit
What is a Deposit Limit?
A Deposit Limit allows you to manage the maximum amount you are able to deposit into your betting account over a period of time. You have the option to set a 1, 7, 14 or 28 day Deposit Limit. The amount should be set in line with your personal circumstances and should only be what you think you can afford to bet with.
You can change your Deposit Limit at any time in the ‘Responsible Gambling’ section in ‘My Account’ either on the App or website. You can also email us at support@tabcorp.com.au or call us on 131 802. Any decreases will take effect immediately but increases will take effect after 7 days.
For example, a change from $100 a week to $50 a day is calculated as an increase, because:
- $100 per week on a daily basis is $100 / 7 days = $14.28/day.
- The new rate of $50/day is higher than your old limit of $14.28/day.
- Therefore, your new limit will take effect after 7 days.
The Benefits of Setting a Deposit Limit:
- Helps you to set a budget and control the amount of money deposited from your personal funds that you can afford to bet with
- Helps you to gamble with money set aside only for gambling and not for other bills to help you to continue to gamble responsibly
Take A Break
Take A Break allows you to suspend your account for 1, 2, 3, 7, 14, 30, 90 and 180 days. During the break you will be unable to access your TAB account or any associated features. When you next log in via app or web, your account will be automatically unlocked. If you usually bet via phone, you will need to contact Customer Service on 131 802 to get your account unlocked.
Spend Limit (QLD, SA, TAS and NT only)
A Spend Limit allows you to manage the maximum amount you are able to spend over a given period of time – either 1, 7 or 28 days. The amount should be set in line with your personal circumstances and should only be what you think you can afford to spend.
You can change your Spend Limit at any time in the “Preferences” section in “My Account” either on the App or website. You can also email us at support@tabcorp.com.au or call us on 131 802. Any decreases will take effect immediately but increases will take effect after 7 days.
Establish a Debit Card Limit
Set a Debit Card Limit to manage the daily amount you can deposit into your account via your debit card. If you wish to set a Debit Card Limit call us on 131 802.
Close Account
If you no longer wish to use your online betting facility with TAB you can choose to close your account. By closing your account you will no longer be able to log in or access any features of your account.
So that your request is processed promptly we recommend that your account is verified, you have no pending bets, you withdraw any funds in your account and you update your bank account details and address in ‘My Account’. If you choose to close your account and have pending bets these will be processed once they have resulted, however you will be unable to login or access any features of your account once your request to close your account has been submitted. Any winnings from pending bets or other funds that were not withdrawn will be paid into the bank account or sent via cheque to the address in the ‘My Details’ section of your TAB account. If you have any questions or for more information, please contact us on 131 802.
If you are looking for a responsible gambling tool to help manage your gambling behaviour, please refer to TAB Support for more information on Online and Venue Self-Exclusion. In addition we strongly encourage you to call Gambling Help on 1800 858 858.
Unsubscribe from Marketing
Updating your marketing preferences and opt out of receiving emails or messages from us.
To opt out of App messages only you can change your Marketing Notification Setting on the website and IOS under the Account section (under Preferences) on the App or call us on 131 802.
To opt out of emails and/or text messages follow the “Stop” or “Unsubscribe” links in the message / text.
If you want to opt out of all marketing channels call us on 131 802.
Self Exclude
Refer to TAB Support for more information on online and Venue Self-Exclusion.
Request Betting Statements
Reviewing your historical betting activity and statements can help manage your betting activity. You can review up to 12 months of betting transactions in the My Account section or through My Bets. To request statements older than 12 months please contact our Customer Service Team on 131 802 or complete a Customer Service Form here.
Know How Much You Are Spending
You could lose track of how much you are actually spending on gambling. You should plan how much you want to spend and stick to it.
Plan how much you want to spend using a Gambling Calculator.
Assess Gambling Behaviour and Harm
To help uncover if gambling is affecting you, or someone you know, take the Gambling Help Online Self-Assessment.
To assess if gambling behaviour may be causing you, or someone else, gambling related "harm" take the Gamblers Help Online Assessment.
Additional Information
Additional information can be located by clicking on the links below:
It is illegal for any persons under the age of 18 to open an account or to gamble with Tabcorp.
IMAGINE WHAT YOU COULD BE BUYING INSTEAD. For free and confidential support call 1800 858 858 or visit gamblinghelponline.org.au. Tabcorp’s gambling operations are governed by its Responsible Gambling Code of Conduct and for South Australian residents by the South Australian Responsible Gambling Code of Practice. Exclude yourself from all Australian online wagering services via www.betstop.gov.au, BetStop - the National Self-Exclusion Register(TM)